Your account

Delete your account

You can delete your Desserts to Door account and the data we hold about you at any time. Here is how, and exactly what happens when you do.

Delete it yourself in the app

This is the quickest way, and it does not need anyone to approve it.

Customer app: open Profile, then Delete account.

Rider app: open the menu, then Delete account.

You will be asked to confirm, and to type delete my account so it cannot happen by accident.

Request deletion without the app

Use this if you have uninstalled the app or cannot sign in.

Email us from the address on the account. We will confirm it is you before we delete anything, which protects you from someone else deleting your account.

Email a deletion request

Or write to support@dessertstodoor.com with the subject “Account deletion request”.

What is deleted

Your name, email address and phone number
Saved delivery addresses
Date of birth and gender, if you gave them
Your profile photo
Any saved payment details held for you by our payment provider
Any location data still inside its retention period
For riders, your vehicle details and documents

What we have to keep

The financial record of orders you have already placed, for six years, because Ghanaian tax and accounting law requires it
Records we are required to keep for an open dispute, insurance claim or safety investigation, until it is closed

These records are separated from your profile. They are not used to identify you and never used to contact you.

This cannot be undone.

Deletion finishes within 30 days of the request. Once it is done we cannot restore your account, your order history or any credit on it. If you have an order in progress, it will be completed first.

For the full picture of what we collect and how long we keep it, read our Privacy Policy.